Find Your Nearest Onsite TSD Rep!

From international roll-outs to single location consultations, TSD’s Performance Management team has extensive consulting experience and product knowledge. TSD will come to YOUR DEALERSHIP to provide a comprehensive onsite analysis of your business. Select your state to determine the TSD rep in your area.

TSD Onsite Training and Consulting Overview

The TSD consultant observes and analyzes existing processes to identify:

  • Retailer liability
 
  • Loaner/rental process gaps
 
  • Means to improve fleet utilization
    through using one fleet for a variety of
    purposes such as service loaner,
    subscription, and temporary access. 
 
  • Opportunities to improve fleet metrics
 
  • Customer experience improvements
 
  • Methods to create an optimized, mobile-focused process
 

Who Should Attend?

  • General Manager
  • Service Director/Fixed Ops Director
  • Service Manager
  • Loaner Manager/Coordinator

  • BDC Manager
  • Service Advisors
  • Sales Manager
  • Optional – Field Representation
 

Onsite Documentation

TSD Professional Services will compile a written summary of the day’s events, including areas of  opportunity discovered during the onsite, recommendations for improvement, and dealership 90-day goals. TSD will also supply the dealership with documents detailing fleet management best practices, loaner, subscription, and fleet management business concepts, industry trends, mobile opportunities, and other relevant topics.

The TSD onsite process is completed 90 days after the scheduled onsite date when the TSD Professional Services consultant holds a follow-up phone meeting to discuss dealer victories and challenges since the onsite. The TSD consultant provides a single page summary of the follow-up call.