Here at TSD our team provides guidance to thousands of dealerships, auto groups, OEMs and car rental companies around the world.
When asked what technology makes the biggest difference in improving CSI, the answer is simple: mobile processes.
Customers expect to do everything from their smartphone.
From setting up appointments to scheduling vehicle deliveries, customers want convenience and safety. By offering mobile options, automotive businesses show they respect their customer’s time and that they’re able to adapt to new ways of doing business.
A positive experience at a dealership or car rental company means repeat business as well as new referrals!
Going mobile requires a full understanding of your current process. Here are a few ways to start integrating mobile options into your operation:
Don’t be left behind! Put your customer at the center of your operation and go mobile today.